Loyalty FAQs

Signing up is easy! Simply create an account. enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program and received 50 points. If you have had more than one customer account with us, please note that only one rewards account was created per person

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Contact customer service by emailing mailto:shop@ahava.com and our team will be happy to assist you with merging your accounts

There are 2 ways you can use your points:
1. On the checkout page, you simply choose how many points you wish to use from the available options.
2. On the A-Lister page where you can get a product out of the available options using points only, no $$ required!

It is important to be logged into your A-Lister account in either case!
Redeeming your points is an easy process!
Simply visit the benefits program page, to see all of our great reward options. Point redemption can only be done on the payment page. Please make sure you are logged into your account, so that the benefits you have accumulated will be available. We offer point redemption at 6 levels:
  • A discount of 10 dollars (100 points) - for purchases of 50 dollars or more
  • A discount of 20 dollars (200 points) - for purchases of 100 dollars or more
  • A discount of 25 dollars (300 points) - for purchases of 100 dollars or more
  • A discount of 45 dollars (450 points) - for purchases of 150 dollars or more
  • A discount of 50 dollars (500 points) - for purchases of 200 dollars or more
  • A discount of 60 dollars (600 points) - for purchases of 200 dollars or more

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn on the rewards page.

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.