If you bought an item on the site and want to make, use our portal Returns to create a request made and download necessitated the label to proceed. You can also contact us at: [email protected]
Print the documents. Printouts shall be included within the package returned. Note that the eGift cards (electronic gift) can not be returned or changed.
When you return an item we will ask you if it is still in its original packaging and it is not damaged, washed, used, or with the labels removed. Any item that does not meet these criteria can not be refunded.
Make sure that the items returned are packed in a SINGLE pack.
We suggest sending the parcel with a service that provides traceability to monitor the items returned.
AHAVA offer a no-risk guarantee 14 days money back guarantee. It is advisable to send the package with a monitored service in order to be able to monitor the items returned.
Please send the items to the following:
AHAVA @ Mentfield UK B2 Parkway, Cranford Lane Heston TW5 9QA, United Kingdom