FAQ

CUSTOMER SERVICE

Email [email protected]

Distribution Inquiries

Email [email protected]

MY ACCOUNT

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Online Security

The security of your order is very important to us. When you place an order, we encode your information using Secure Socket Layer (SSL) encryption technology and government-approved encryption software, the most advanced consumer online security technique to date. Your order will be placed safely and securely.

Find a Store Near You

Use our Store Locator to find a retail store in your area that carries Ahava products: Just select the "Ahava Near You" button on the bottom of your screen.

SHIPPING COSTS & DELIVERY TIMES

SHIPPING & PAYMENTS

Shipping in all countries is performed by Global-and our international partners. While browsing and billing will see all the prices of the products, shipping prices, duties, taxes and the adjustment costs in the local currency.

Through our partnership with Global-e, we are able to provide our international customers with attractive shipping prices. Shipping prices are calculated during the audit and are based on a number of factors, including the level of service selected (Standard or Express), the country of destination, the number of purchased items and the total weight of the package. You will see the exact shipping costs in your preferred currency in the billing process.

FREE shipment on orders from foreign users a value that exceeds 50 € by mail.

Most in-stock items are shipped on a daily basis and are typically delivered within 2-7 days for European destinations and most of the foreign locations, but occasionally may take up to 21 days. Depending on the destination and shipping method selected, you will be provided a more precise time frame during invoicing. Note that although we are committed to deliver the goods within the time limit, dispatch and delivery times are only estimates and are not guaranteed.

Note that duties and taxes can be applied at the time of receipt of orders shipped outside the European Union. Those duties and taxes are beyond our control as are determined by the customs authorities of the destination country and depend on a number of factors, such as country of origin of the product purchased, local VAT rates and local import taxes, and will be your responsibility to pay them if and when required by local law.

However, for some shipping methods we might be able to support the calculation and the advance payment of such duties and tariffs. Shipping methods that support the pre-payment of duties and tariffs will be marked as such during the testing, so you can easily be identified. If you choose to use this option and prepay duties and taxes as part of the buying process, you will be given a total guaranteed amount of 100% (including all delivery costs applicable duties and taxes).

 RETURNS

If you bought an item on the site and want to make, use our portal Returns to create a request made and download necessitated the label to proceed. You can also contact us at: [email protected]

Print the documents. Printouts shall be included within the package returned. Note that the eGift cards (electronic gift) can not be returned or changed.

When you return an item we will ask you if it is still in its original packaging and it is not damaged, washed, used, or with the labels removed. Any item that does not meet these criteria can not be refunded.

Make sure that the items returned are packed in a SINGLE pack.

We suggest sending the parcel with a service that provides traceability to monitor the items returned.

AHAVA offer a no-risk guarantee 14 days money back guarantee. It is advisable to send the package with a monitored service in order to be able to monitor the items returned.

Please send the items to the following address:

AHAVA @ Mentfield UK B2 Parkway, Cranford Lane Heston TW5 9QA, United Kingdom

DEEPER THAN BEAUTIFUL

Ahava products are designed based on your body's human nature. And created not to add to your skin, but to activate what's already in it. Ahava products are made with love, from its ingredients to the recyclable packaging. 

Products are made with vegan-based ingredients, allergy tested and approved for sensitive skin. 

No parabens, SLS/SLES, petroleum, harsh synthetic ingredients or GMOs..

What makes Ahava's skincare products different?

All Ahava products are made with naturally potent ingredients from the Dead Sea, which are blended to give best results for a variety of skincare needs. Ahava has exclusive access to raw Dead Sea minerals, so all Ahava products are guaranteed to contain the highest, most effective concentrate of Dead Sea ingredients.

What makes the Dead Sea special?

Since ancient times, the Dead Sea has been a spa and medicinal tourism destination for people all over the world.

Its unique geological location at the lowest point on Earth makes it rich in variety of minerals with proven therapeutic and skincare benefits. For example, Dead Sea water comprises 32% minerals-a higher mineral concentrate than water anywhere else on the planet.

Ahava makes skincare products from Dead Sea byproducts (mud, salt, crystals and water) that contain concentrated levels of minerals and nutrients (magnesium, sodium, phosphates and bromides) essential to maintaining healthy, youthful-looking skin.

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